Terms & conditions

Welcome to The Map Store.

The Map Store is a brand owned and operated by MOTION INK LLP. These Terms & Conditions govern your use of www.themapstores.com, as well as purchases placed through our website, WhatsApp, phone, social media, or customer support team.

By accessing our website, placing an order, or using our services, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About The Map Store

Legal Entity: MOTION INK LLP
Brand: The Map Store
Website: www.themapstores.com

The Map Store specializes in wooden maps, map-inspired décor, accessories, customized products, gifting solutions, and related products and services.

We reserve the right to update, modify, add, discontinue, or improve products, services, website features, pricing, or processes from time to time.

2. Eligibility to Use Our Website

By using our website or placing an order, you confirm that:

  • You are legally capable of entering into a binding transaction.

  • The information you provide is accurate and complete.

  • You will use our website and products only for lawful purposes.

  • You will not misuse, copy, interfere with, or attempt unauthorized access to our website or systems.

3. Product Information

We make every reasonable effort to present our products accurately.

Product information may include:

  • Images

  • Colours

  • Dimensions

  • Materials

  • Layers

  • Finishes

  • Features

  • Accessories

  • Installation details

  • Product descriptions

However, slight variations may occur because of:

  • Screen or display settings

  • Lighting conditions

  • Photography

  • Manufacturing processes

  • Material characteristics

  • Product size

  • Natural or design variations

Such minor variations do not automatically constitute a defect.

4. Product Colours & Appearance

We aim to display product colours and finishes as accurately as possible.

However, the actual appearance of the product may vary slightly from what you see on your device due to:

  • Screen brightness

  • Colour calibration

  • Lighting

  • Wall colour

  • Room ambience

  • Photography

Customers should consider these factors before placing an order.

5. Product Sizes & Measurements

Customers are responsible for checking the available wall space and selecting the correct product size before ordering.

We provide:

  • Product dimensions

  • Visual Size Guides

  • Room references

  • Customer support for size selection

If the supplied product matches the dimensions ordered, The Map Store cannot be responsible if the product does not fit the customer's intended wall or space.

If you are unsure about sizing, we recommend contacting our team before placing your order.

6. 2D & 3D Product Variations

Depending on the selected product, our maps may be offered in different styles, including 2D and 3D formats.

A 2D map generally features a single-layer design, while a 3D map may use multiple raised layers to create additional depth and visual impact.

The number of layers may vary by country, region, product design, or product size.

7. Customized & Personalized Products

Customized and personalized products are created specifically according to customer instructions.

Customers are responsible for checking and approving all:

  • Names

  • Spellings

  • Dates

  • Images

  • Measurements

  • Colours

  • Design selections

  • Customization details

before production.

The Map Store cannot be held responsible for errors resulting from incorrect information provided or approved by the customer.

Customized or personalized products are not eligible for standard return or exchange, except where the product is damaged, defective, or contains an error made by The Map Store.

8. Installation

Our wooden maps are designed for easy DIY installation using the provided installation guide, templates, double-sided tape, and applicable accessories.

No drilling is generally required for standard installation.

Customers are responsible for following the provided installation instructions carefully.

9. Wall Conditions

For the best installation experience, the wall should be:

  • Clean

  • Dry

  • Smooth

  • Free from dust

  • Free from seepage

  • Free from dampness

  • Free from loose plaster

  • Free from peeling or weak paint

The Map Store cannot be responsible for installation failure, wall damage, product detachment, or related issues caused by unsuitable wall surfaces or incorrect installation.

10. Removal of Installed Products

Installation is designed to avoid drilling; however, removal results can vary depending on:

  • Wall paint quality

  • Wall surface

  • Adhesive strength

  • Duration of installation

  • Environmental conditions

  • Removal method

The Map Store cannot guarantee that removal of adhesive or installed products will never affect the paint or wall surface.

Customers should remove installed products carefully.

11. Orders

An order is considered accepted after successful order confirmation by The Map Store.

We reserve the right to refuse, hold, modify, or cancel an order where necessary due to:

  • Incorrect pricing

  • Payment issues

  • Product availability

  • Suspected fraud

  • Incomplete information

  • Delivery serviceability

  • Technical errors

  • Production limitations

  • Other reasonable operational circumstances

If a prepaid order is cancelled by The Map Store, the applicable amount paid will be refunded according to our refund process.

12. Pricing

Product prices displayed on the website are subject to change without prior notice.

The price applicable to your purchase will normally be the price confirmed at the time of placing the order.

If a product is accidentally displayed with an incorrect price because of a technical, typographical, or system error, we may:

  • Contact you for confirmation,

  • Correct the price, or

  • Cancel the order and refund the applicable payment.

13. Taxes

Applicable taxes, including GST where relevant, will be charged according to applicable laws and displayed or communicated as part of the transaction.

For international orders, customs duties, import taxes, clearance charges, or local government fees may apply separately depending on the destination country.

14. Payments

Payments may be accepted through available methods such as:

  • Credit card

  • Debit card

  • UPI

  • Net banking

  • Approved wallets

  • Payment gateways

  • Cash on Delivery, where available

  • Other approved payment methods

Payment transactions are processed through authorized third-party payment providers.

The Map Store does not directly store complete credit or debit card information on its website servers.

15. Cash on Delivery

Cash on Delivery may be available for selected products, customers, and serviceable locations.

Depending on the order value, product type, destination, or customization, a token advance payment may be required before the order is processed.

COD availability is subject to courier serviceability and internal order verification.

16. International Orders

We proudly serve customers across India and internationally.

International orders are generally prepaid.

International customers are responsible for providing correct:

  • Shipping information

  • Phone number

  • Email address

  • Postcode

  • Country details

  • Customs-related information where required

Customs duties, import taxes, clearance charges, or other local fees may be payable by the customer depending on the destination country's regulations.

17. Shipping & Delivery

Shipping and delivery are handled through independent third-party courier and logistics partners.

While The Map Store will assist customers with tracking and delivery-related concerns, courier operations such as:

  • Delivery attempts

  • Routing

  • OTP verification

  • Delays

  • Serviceability

  • Tracking updates

  • Customs processing

may be outside our direct control.

Please refer to our Shipping & Delivery Policy for complete details.

18. OTP-Based Delivery

Many courier partners use OTP-based delivery verification.

Customers are responsible for providing a correct and active mobile number.

If OTP verification cannot be completed because of an incorrect, inactive, or unreachable phone number, the courier partner may be unable to complete the delivery.

19. Returns, Replacements & Refunds

Eligible standard India orders may qualify for return under our 30-Day Easy Return Policy, subject to the conditions mentioned in our Returns, Replacements & Refund Policy.

Damaged, defective, or incorrect products should be reported within 7 days of delivery.

Customized/personalized products and international change-of-mind orders are subject to different conditions.

Please refer to our Returns, Replacements & Refund Policy for complete details.

20. Order Cancellation

Customers may request cancellation before the product enters production or is dispatched.

Once:

  • Production has started,

  • Customization is completed,

  • The product has been packed, or

  • The order has been dispatched,

cancellation may no longer be possible.

Customers should contact our team as early as possible if they wish to cancel an order.

21. Damaged or Incorrect Products

Every product is carefully quality-checked and packed before dispatch.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Different from what you ordered due to our error

please contact us within 7 days of delivery.

Our team will review the issue and provide the appropriate replacement, corrective solution, or refund according to our applicable policy.

22. Customer Responsibility

Customers are responsible for:

  • Providing accurate order details

  • Providing a correct delivery address

  • Providing an active mobile number

  • Selecting the correct size

  • Checking customization information

  • Following installation instructions

  • Ensuring suitable wall conditions

  • Safely using the purchased product

The Map Store cannot be responsible for problems arising solely because of incorrect information, improper use, or failure to follow instructions provided.

23. Product Care

Customers should follow the recommended care instructions supplied with applicable products.

Generally, wooden maps should be:

  • Used indoors unless otherwise specified

  • Kept away from excessive moisture

  • Cleaned gently

  • Protected from harsh chemicals

  • Protected from excessive water exposure

Damage caused by misuse or unsuitable environmental conditions may not qualify as a manufacturing defect.

24. Intellectual Property

All content on www.themapstores.com, including but not limited to:

  • Brand name

  • Logos

  • Product designs

  • Product photographs

  • Graphics

  • Videos

  • Text

  • Illustrations

  • Website layout

  • Marketing material

  • Installation guides

  • Creative content

is owned by or licensed to MOTION INK LLP / The Map Store, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

25. Use of Website

You agree not to:

  • Use the website for unlawful purposes

  • Attempt unauthorized access

  • Introduce malicious software

  • Copy website content for commercial use

  • Misrepresent yourself

  • Use our intellectual property without permission

  • Interfere with website functionality

We reserve the right to restrict access where misuse is suspected.

26. Reviews, Photos & Customer Content

If you voluntarily submit:

  • Reviews

  • Feedback

  • Product photographs

  • Installation photographs

  • Videos

  • Testimonials

to The Map Store, we may request permission to use such content for marketing, website, social media, or promotional purposes.

Where appropriate, we will use such content responsibly.

27. Third-Party Services

Our website may use or integrate with third-party services including:

  • Shopify

  • Payment gateways

  • Courier companies

  • Analytics platforms

  • Advertising platforms

  • Communication tools

  • Social media services

These third parties may operate under their own terms and privacy policies.

The Map Store is not responsible for the independent operation of third-party platforms outside our reasonable control.

28. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience or information.

The Map Store is not responsible for the content, security, privacy practices, or availability of third-party websites.

29. Offers, Discounts & Promotions

The Map Store may introduce:

  • Discount codes

  • Promotional offers

  • Seasonal campaigns

  • Contests

  • Bundles

  • Corporate offers

  • Limited-time deals

Each promotion may have its own additional terms.

We reserve the right to:

  • Modify

  • Extend

  • Withdraw

  • Limit

  • Cancel

an offer where reasonably necessary.

Offers cannot be combined unless specifically stated.

30. Product Availability

Product availability may change without notice.

If a product becomes unavailable after a prepaid order has been placed, our team may:

  • Offer an alternative,

  • Provide an updated production timeline, or

  • Cancel the affected product and process an applicable refund.

31. Limitation of Liability

The Map Store aims to provide reliable products and services.

However, to the extent permitted by applicable law, we are not responsible for losses or damages arising from:

  • Improper installation

  • Unsuitable wall conditions

  • Incorrect customer measurements

  • Incorrect information provided by customers

  • Product misuse

  • Unauthorized modifications

  • Third-party courier delays

  • Customs delays

  • Events beyond our reasonable control

Nothing in these Terms is intended to exclude rights that cannot legally be excluded under applicable law.

32. Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Severe weather

  • Fire

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • War or civil disturbance

  • Internet or system outages

  • Courier disruptions

  • Other unforeseen events

We will make reasonable efforts to minimize disruption wherever possible.

33. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, and protect personal information.

34. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in:

  • Products

  • Services

  • Website functionality

  • Business processes

  • Technology

  • Legal requirements

The latest version published on our website will apply.

35. Governing Law & Jurisdiction

These Terms & Conditions are governed by the applicable laws of India.

Any disputes arising from or relating to these Terms, use of the website, products, services, or transactions with The Map Store shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

36. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Legal Entity: MOTION INK LLP
Brand: The Map Store
Website: www.themapstores.com

Address:
1254, 12th Floor, A Block,
Money Plant High Street,
Near Ganesh Glory 11, Jagatpur Road, Gota,
Ahmedabad, Gujarat – 382470, India

Email: hi@themapstores.com
Mobile / WhatsApp: +91 990-999-6289

Our team will be happy to assist you.