At The Map Store, we take great care not only in crafting your map, but also in making sure it reaches you safely.

Every order is carefully quality-checked, securely packed, and shipped through reliable courier and logistics partners.

We deliver across India and also proudly ship our maps to customers around the world.

1. Order Processing & Dispatch

Most orders are prepared and dispatched within 2–4 working days after order confirmation.

Customized, personalized, bulk, or specially made products may require additional preparation time depending on the product and order requirements.

Once your order is dispatched, you will receive the available tracking details so you can follow your shipment.

2. Delivery Within India

For most Tier 1 and Tier 2 cities in India, delivery generally takes around 5–7 working days after dispatch.

Delivery timelines may vary depending on:

• Delivery location

• Product size

• Courier availability

• Public holidays

• Weather conditions

• Local serviceability

• Unexpected logistics delays

For remote or less-serviceable locations, delivery may take slightly longer.

3. Need Your Map Earlier?

Planning a housewarming, anniversary, corporate event, or special occasion?

If you need your order by a specific date, please contact our team before placing your order.

We’ll check the fastest available dispatch and shipping option for your location and guide you accordingly.

Email: hi@themapstores.com
Mobile / WhatsApp: +91 990-999-6289

4. Shipping Charges

Applicable shipping charges, if any, will be communicated during checkout or before order confirmation, depending on the product, destination, and shipping method.

Shipping charges may vary based on:

• Product size

• Package dimensions

• Weight

• Delivery destination

• Courier partner

• Domestic or international shipping requirements

5. Order Tracking

Once your order has been dispatched, tracking information will be shared through the available communication channel.

Please note that tracking updates are provided by the courier partner and may occasionally take some time to reflect after dispatch.

If you need assistance tracking your order, our team will be happy to help.

6. OTP-Based Delivery

Many courier partners now use OTP-based delivery verification for added security.

Customers must provide a correct and active mobile number while placing the order. The delivery partner may require the OTP sent to the registered mobile number before handing over the shipment.

Without successful OTP verification, the courier partner may be unable to complete the delivery.

Please ensure that the registered mobile number is reachable at the time of delivery.

7. Third-Party Shipping & Courier Partners

The Map Store uses independent third-party courier and logistics partners to deliver orders across India and internationally.

Once an order is handed over to the courier partner, the shipment is handled according to the courier company's operational processes, delivery network, tracking system, OTP verification process, and service conditions.

While our team will always assist customers with tracking and delivery-related concerns, certain delays, delivery attempts, route changes, or operational issues may be outside the direct control of The Map Store.

8. Change of Delivery Address

Need to update your delivery address?

Please contact us before your order is dispatched.

We will do our best to update the shipping details wherever possible.

Once the shipment has already been handed over to the courier partner, an address change may not always be possible.

9. Delivery Delays

We always aim to deliver your order within the estimated timeline.

However, occasional delays may occur due to circumstances beyond our direct control, including:

• Severe weather

• Natural events

• Courier disruptions

• High shipment volumes

• Public holidays

• Local restrictions

• Remote delivery locations

• Customs clearance for international shipments

If your delivery has exceeded the expected timeline, please contact our team with your order or tracking details and we will assist you in following up with the courier partner.

10. Damaged Package During Transit

Our maps are securely packed to minimize the risk of transit damage.

If the outer package appears significantly damaged at the time of delivery, we recommend taking photos or a video before opening it.

If your product is found to be damaged, defective, or incorrect, please contact us within 7 days of delivery with relevant photos/videos.

Our team will review the case and assist you according to our Returns, Replacements & Refund Policy.

11. Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate:

• Name

• Active mobile number

• Address

• City

• State

• Pincode/postcode

• Country

An incorrect or unreachable mobile number may prevent OTP verification and lead to delayed or failed delivery.

Incorrect or incomplete information may also result in additional shipping charges or the shipment being returned to us.

If you notice an error in your delivery details, please contact us as soon as possible before dispatch.

12. Failed Delivery / Customer Unavailable

Courier partners may attempt delivery according to their standard delivery process.

If a shipment cannot be delivered because:

• The customer is unavailable,

• The provided address is incorrect or incomplete,

• The registered mobile number is unreachable,

• OTP verification cannot be completed,

• The customer cannot be contacted, or

• Delivery is refused without an approved reason,

the shipment may be returned to us.

Any additional shipping or re-dispatch charges arising from such situations may need to be paid by the customer.

13. International Shipping

We’re proud to ship The Map Store across the world and help customers create inspiring walls wherever they live.

International orders are carefully packed and shipped through reliable international logistics partners.

Shipping cost and estimated delivery time may vary depending on:

• Destination country

• Product size

• Package dimensions

• Courier service

• Customs procedures

• Local delivery conditions

Our team can help you with shipping estimates and delivery guidance before placing your international order.

14. Customs, Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, clearance fees, or other local chargesdepending on the destination country's regulations.

Where applicable, these charges are payable by the customer and are not controlled by The Map Store.

Customs clearance may also occasionally add extra time to the delivery process.

We recommend checking your country's applicable import regulations before placing an order if you have any concerns.

15. International Order Returns

International orders are not eligible for return or exchange for change of mind due to the nature and cost of cross-border shipping.

However, if your international order arrives damaged, defective, or incorrect due to an error from The Map Store, please contact us within 7 days of delivery.

Our team will review the issue and provide the most appropriate replacement or resolution.

16. Serviceability

We deliver to a wide range of locations across India and internationally.

However, in rare cases, a particular pincode, postcode, or destination may not be serviceable by our available courier partners.

If this happens, our team may:

• Request an alternate delivery address,

• Suggest an alternate courier option, or

• Contact you with the best available solution.

17. Multiple Products in One Order

If your order contains multiple products, we will generally try to ship them together.

In some cases, products may be dispatched separately depending on:

• Product availability

• Package size

• Production timelines

• Warehouse or logistics requirements

You may therefore receive more than one shipment or tracking number for the same order.

18. Order Cancellation

If you wish to cancel your order, please contact us before the product enters production or is dispatched.

Once production has started, customization has been completed, or the shipment has been dispatched, cancellation may no longer be possible.

For complete cancellation and refund conditions, please refer to our Returns, Replacements & Refund Policy.

19. International Delivery Support

Ordering from outside India and unsure about shipping?

Our team will be happy to assist you with:

• International shipping availability

• Estimated delivery timelines

• Product and size selection

• Packaging information

• Shipping charges

• Order guidance

We want your experience with The Map Store to be smooth from our workshop to your wall, wherever you are in the world.

20. Contact Us

If you have any questions regarding shipping, tracking, delivery, or an international order, please contact us:

Legal Entity: MOTION INK LLP
Brand: The Map Store

Email: hi@themapstores.com
Mobile / WhatsApp: +91 990-999-6289

Address:
1254, 12th Floor, A Block,
Money Plant High Street,
Near Ganesh Glory 11, Jagatpur Road, Gota,
Ahmedabad, Gujarat – 382470, India

Our team will be happy to assist you with your delivery.