At The Map Store, your privacy matters to us.

The Map Store is a brand operated under MOTION INK LLP. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.themapstores.com, create an account, place an order, contact our team, or otherwise interact with our website and services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Name

• Email address

• Mobile number

• Billing address

• Shipping address

• Country, state, city, and pincode/postcode

• Order and product information

• Account information

• Customer support enquiries

• Reviews, feedback, or other information you choose to share with us

We may also collect certain technical information automatically when you use our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Referring website or source

• General location information

• Interaction and browsing activity

2. How We Use Your Information

We use your information to provide a smooth and personalized shopping experience.

This may include:

• Processing and fulfilling your orders

• Delivering products to your selected address

• Sending order confirmations, shipping updates, and delivery notifications

• Providing customer support

• Helping with product selection, size guidance, or installation support

• Managing returns, replacements, and refunds

• Improving our website, products, and customer experience

• Preventing fraud or misuse

• Measuring website performance

• Sending marketing communication where permitted

• Complying with legal or regulatory requirements

3. Orders & Payments

When you place an order, we collect the information required to process and fulfil your purchase.

Payments are processed through approved third-party payment gateways and service providers.

The Map Store does not directly store your complete credit card or debit card details on our website servers.

Your payment information is handled according to the security and privacy practices of the applicable payment provider.

4. Cookies & Similar Technologies

We use cookies and similar technologies to help our website function properly and improve your browsing experience.

Cookies may help us:

• Remember your preferences

• Keep products in your cart

• Understand how visitors use our website

• Measure website performance

• Improve navigation and usability

• Personalize content

• Measure advertising effectiveness

When you visit our website for the first time, you may be asked to accept cookies through our cookie consent notification.

Some essential cookies may be required for the website to function correctly.

5. Analytics & Advertising

We may use trusted analytics and advertising platforms to understand website traffic, customer behaviour, and campaign performance.

These may include services such as:

• Google Analytics

• Google Ads

• Meta / Facebook advertising tools

• Shopify analytics

• Other analytics, advertising, or conversion-tracking providers

These services may use cookies, pixels, or similar technologies to collect information about website interactions.

This information helps us improve our website, advertising, and customer experience.

6. Marketing Communications

If you choose to receive marketing communication from us, we may send you:

• New product updates

• Special offers

• Brand updates

• Website announcements

• Gifting ideas

• Inspiration and promotional content

You can unsubscribe from promotional emails at any time using the unsubscribe option provided in the email.

You may still receive important transactional messages related to your orders, account, payments, or customer support.

7. WhatsApp, Phone & Customer Support

If you contact us through WhatsApp, phone, email, website forms, or social media, we may collect and retain the information you provide to help us respond to your enquiry.

This may include:

• Name

• Mobile number

• Email address

• Order details

• Product preferences

• Photos or videos shared for customer support

• Messages and enquiry history

We use this information for customer service, order assistance, sales support, and related communication.

8. Sharing of Personal Information

We do not sell your personal information.

We may share necessary information with trusted third-party service providers that help us operate our business, including:

• Shopify and website service providers

• Payment gateways

• Courier and logistics companies

• Warehousing and fulfilment partners

• Analytics providers

• Advertising platforms

• Email and communication platforms

• Customer-support tools

• Professional advisers where required

We share only the information reasonably necessary for these providers to perform their services.

9. Shipping & Logistics Partners

To deliver your order, we may share necessary information with courier, shipping, logistics, or fulfilment partners.

This may include:

• Name

• Delivery address

• Mobile number

• Email address

• Order details

• Shipping instructions

This information is used only to fulfil and manage your delivery.

10. International Customers

We are proud to serve customers in India and internationally.

If you place an international order, your personal information may need to be shared with international courier partners, customs authorities, logistics providers, or payment processors as necessary to complete your order.

Your information may therefore be processed in countries outside India depending on your destination and the service providers involved.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

Our website and service providers may use security measures such as encrypted connections and secure payment processing.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil orders

• Provide customer support

• Maintain business and accounting records

• Resolve disputes

• Prevent fraud

• Meet legal, tax, or regulatory requirements

Certain information may be retained for longer periods where required by law.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Once you leave The Map Store website, the privacy practices of those third parties will apply.

We recommend reviewing their privacy policies before providing personal information.

14. Children’s Privacy

Our website and services are intended for customers who are legally able to make purchases.

We do not knowingly collect personal information from children where parental or guardian consent is legally required.

If you believe a child has provided personal information to us without appropriate consent, please contact our team.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our website

• Services

• Technology

• Business practices

• Legal requirements

The updated policy will be published on this page.

We encourage customers to review this page periodically.

16. Legal Entity & Contact Information

Legal Entity: MOTION INK LLP
Brand: The Map Store
Website: www.themapstores.com

Address:
1254, 12th Floor, A Block,
Money Plant High Street,
Near Ganesh Glory 11, Jagatpur Road, Gota,
Ahmedabad, Gujarat – 382470, India

Email: hi@themapstores.com
Contact / WhatsApp: +91 990-999-6289

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us and our team will be happy to assist you.