At The Map Store, we want every order to feel as special when it arrives as it did when you chose it.

Every product is carefully crafted, quality-checked, and securely packed before dispatch. We understand that buying premium wall décor online requires trust, so we’ve designed our return and replacement policy to be simple, transparent, and customer-friendly.

For eligible standard India orders, we offer a 30-Day Easy Return Policy. And if you ever receive a damaged, defective, or incorrect product, our team is here to help make it right.

1. 30-Day Easy Returns — India Orders

We want you to feel confident while choosing your map.

Eligible standard, non-customized products delivered within India can be returned within 30 days of delivery, provided they meet the return conditions below.

To qualify:

• The product must be unused and not installed on the wall.

• It should be returned in its original condition.

• All original packaging, accessories, templates, guides, and components should be included.

• Please contact our support team before sending the product back.

• Products that have been installed, taped, altered, modified, damaged, or used are not eligible for return.

• For change-of-mind returns, return shipping charges are paid by the customer.

• Original shipping charges are non-refundable.

Once the returned product reaches us and passes inspection, your refund will be processed within 7–10 working days to the original payment method.

2. Damaged, Defective or Incorrect Product

Although we take great care in quality checks and packaging, we understand that rare issues can happen during transit.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please share:

• Your order number

• Clear photos of the product

• Photos of the outer packaging

• An unboxing video, where available

• A short description of the issue

Once verified, our team will provide the most appropriate replacement, corrective solution, or refund, depending on the situation.

Our goal is to make the resolution as smooth as possible for you.

3. Replacement Eligibility

A replacement may be offered if:

• The product is damaged during transit.

• The product has a manufacturing defect.

• You receive the wrong product, size, model, colour, or variant due to an error from The Map Store.

• A customized or personalized product contains an error made by The Map Store.

All such concerns should be reported within 7 days of delivery so our team can assist you promptly.

4. Customized & Personalized Products

Customized products are created especially for you, based on your selected details, size, design, name, text, or other specifications.

Because these products are made specifically for an individual order, customized and personalized products are not eligible for return or exchange.

However, if your customized product:

• Arrives damaged,

• Has a manufacturing defect, or

• Contains an error made by The Map Store,

our team will gladly review the case and provide an appropriate replacement or resolution.

We recommend checking all names, spellings, measurements, images, and customization details carefully before approving your order.

5. International Orders

We’re proud to ship The Map Store across the world and help customers create inspiring spaces wherever they live.

All international orders are carefully packed and shipped through reliable courier partners. Since international orders involve cross-border logistics, customs, and higher shipping costs, they are not eligible for return or exchange for change of mind.

If your international order arrives damaged, defective, or incorrect due to an error from The Map Store, please contact us within 7 days of delivery with supporting photos or videos.

Our team will review the case and provide the most suitable replacement or resolution.

Please note that customs duties, import taxes, or local clearance charges may apply depending on your country’s regulations and are payable by the customer.

For any questions before placing an international order, our team will be happy to assist you with shipping, delivery timelines, product selection, and order guidance.

6. Change of Mind

We understand that sometimes plans or preferences can change.

For eligible standard India orders, change-of-mind returns are accepted under our 30-Day Easy Return Policy, provided the product is unused, uninstalled, and returned in original condition.

Once the product has been:

• Installed

• Taped

• Used

• Altered

• Modified

• Damaged

it will no longer qualify for return.

Customized, personalized, and international orders are not eligible for change-of-mind returns.

7. Order Cancellation

If you need to cancel an order, please contact us as early as possible.

Cancellation may be possible before the product enters production or is dispatched.

Once production has started, customization has been completed, or the order has already been dispatched, cancellation may no longer be possible.

Our team will always check the order status and guide you with the best available option.

8. Size Selection & Measurements

We want your map to look perfect on your wall.

That’s why we provide product dimensions, visual Size Guides, and customer assistance to help you choose the right size before ordering.

Customers are responsible for checking their available wall space and confirming the selected product size.

If the supplied product matches the dimensions ordered, a return or replacement cannot be requested solely because the product does not fit the intended wall or space.

If you’re unsure about sizing, we strongly recommend speaking with our team before placing your order.

9. Installation & Wall Conditions

Our maps are designed for easy DIY installation using the provided double-sided tape, templates, guides, and installation accessories.

For the best installation experience, please ensure your wall is:

• Clean

• Dry

• Smooth

• Free from dust

• Free from seepage or dampness

• Free from loose plaster or peeling paint

The Map Store cannot be responsible for installation issues caused by unsuitable wall conditions, weak paint adhesion, dampness, uneven surfaces, damaged walls, or incorrect installation.

If you’re unsure whether your wall is suitable, our team will be happy to guide you before installation.

10. Return Shipping

For approved change-of-mind returns, return shipping charges are paid by the customer.

We request customers to pack the product carefully and securely using the original packaging wherever possible.

If the product is damaged during return transit because of inadequate packaging, the return may not be approved.

For verified damage, manufacturing defect, or incorrect-product cases caused by The Map Store, our team will guide you through the applicable return or replacement process.

11. Refund Process

Once your eligible returned product reaches us, our team will inspect it carefully.

If the return is approved:

• Your refund will be processed within 7–10 working days.

• The refund will normally be issued to your original payment method.

• Your bank or payment provider may take additional time to reflect the amount after the refund has been initiated.

For change-of-mind returns:

• Original shipping charges are non-refundable.

• Return shipping charges are paid by the customer.

We’ll keep you informed during the refund process.

12. Products Not Eligible for Standard Return or Exchange

To keep our policy fair and transparent, the following are not eligible for standard return or exchange:

• Customized products

• Personalized products

• Installed products

• Products with used or removed installation tape

• Products that have been altered or modified

• Products damaged after delivery due to customer handling

• Products returned without major accessories or components

• International orders for change of mind

• Gift cards or downloadable products, where applicable

This does not affect genuine claims involving verified damage, manufacturing defects, or incorrect products caused by The Map Store.

13. How to Request a Return, Replacement or Refund

We’re here to help.

Please contact our team before sending any product back.

Share:

Order Number + Reason for Request + Relevant Photos/Videos

Our team will review your request and guide you through the next steps.

Email: hi@themapstores.com
Mobile / WhatsApp: +91 990 999 6289

Quick Policy Summary

30-Day Easy Returns

Shop with confidence.

Eligible standard India orders can be returned within 30 days of delivery.

Unused, uninstalled, and non-customized products only. Terms apply.